patient transport officer australia ambulance transporting patients
patient transport officer australia ambulance transporting patients
patient transport officer australia ambulance transporting patients

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HLT31115 – Certificate III in Non-Emergency Patient Transport

Non-emergency patient transport is the perfect career choice if you’re looking for a pathway into the health care industry without having to spend years studying complex medical theory.  If you enjoy driving, have a genuine empathy for people who need help, then this could be the type of job you’d really enjoy.

We’re seeing companies expanding into Western Australia, NSW, Victoria and Queensland rapidly this year. A simple search on the online jobs boards for Patient Transport will reveal where the jobs are.

This growth is due to patient transport companies taking over the transportation of non-acute (non-life-threatening) patients from State-run Ambulance Services. State ambulance services are seeing real benefits to outsourcing their patient logistics needs to lighten the workload of their Paramedics.

Enrol in Certificate III in Non-emergency Patient Transport training

What exactly is Non-Emergency Patient Transport?

These types of services are usually pre-arranged and provided for patients who find it difficult to transport themselves to a location where they can be treated by a medical professional. In most cases, clinical monitoring or assistance is all that is required of a Patient Transport Officer (PTO) because an emergency Paramedic is not required.

As a PTO, every day is different

As a PTO, you may never know what you’re doing, or where you’ll be going from one day to the next. Every job you do is different from the next, which is one of the most appealing aspects of the job.

Patient Transport Officers enjoy a wide variety of daily tasks; from picking up and dropping off patients, to working alongside other services and health care professionals from doctors, nurses, assistants and other paramedics – which  makes for an enjoyable, stimulating and personally rewarding experience.

As a ‘conversationalist’, someone who truly enjoys talking with people, this job means you can get to meet and talk with so many interesting people, from a range of backgrounds and cultures.

A Patient Transport Officer can also be referred to as an Ambulance Transport Attendant (ATA), although as an ATA you may be required to perform more advanced care, requiring knowledge of canulation and cardiac rhythm monitoring.

This is where the HLT51015 – Diploma of Paramedical Science comes in handy and is the preferred qualification, because there could be times when you are called upon to administer more than basic first aid.

Studying this course

Studying this Nationally Recognised qualification is relatively straightforward and does not require advanced knowledge of complicated emergency medical terms or procedures. The HLT31115 – Certificate III in Non-Emergency Patient Transport is nationally recognised and is accepted in every State in Australia.

To make study easier, the majority of the learning has been designed to be completed online. You work through the course learning materials (everything is provided).

After a period of study where you feel confident with a your knowledge, it’s time to attend a 3 day workshop, where you get to experience the hands-on aspect of the job.

You’ll also become very familiar with the operation of a patient transport vehicle. Typically a Mercedes Sprinter is the model that has been adopted by most patient transport and ambulance services.

Career Pathways for Patient Transport Officers

Patient transport staff can be also known by different titles depending in which State you live.

  • Non-emergency Patient Transport Officer (NEPT)
  • Ambulance Community or Transport Attendant (ATA) (Diploma qualification is preferred)
  • Private company Patient Transport Officer (PTO)

patient transports ambulance training - patient loading and monitoring student paramedics

Patient Transport Officer (PTO) jobs

If you’re a great communicator, have a positive and outgoing personality, love talking, possess empathy for all people (regardless of their ethnicity and cultural differences) you’ll be highly suited to the job – and highly employable.

Patient transport jobs can be found on SEEK, CareerOne, Jora, Indeed. We can provide you with a handy list of links to the most current jobs. In fact, we do advertise these jobs on our website to keep up-to-date with the latest job requirements.

Growth in demand for Patient Transport Services

  • An ageing Australian population means increased strain on government health care and patient transport systems, something needs to be done – fast
  • Increased workloads by State Ambulance Services mean local communities have a need to be serviced more often
  • Corporate managers must find new ways to stop using ambulances as ‘taxi’ services which creates delays in emergency paramedic attendance response times
  • Critically ill patient’s lives are put at risk as more and more ambulance paramedics are diverted to patient transport operations
  • State and Federal governments have a duty of care to provide a responsive and efficient medical transportation system
  • Private companies are capitalising on the patient transport growth and building new networks

Read this article about jobs:
Patient Transport Officer/Attendant jobs on the rise

Does this sound like you?

  • you’ll have a sincere and empathetic attitude towards other people
  • be physically fit and maintain a good level of health
  • be of sound character and have high levels of emotional intelligence
  • have naturally developed high-levels of emotional intelligence
  • have the ability to empathise and care for others in need
  • possess clear decision making, judgement skills and the ability to act quickly
  • have the ability to cope in stressful situations
  • be highly developed communication skills across all cultures and social demographics
  • can effortlessly work on your own or collaborate well in a team
  • be able to solve problems and rise to the challenges of the job
  • possess a high level of interpersonal awareness and emotional intelligence
  • the ability to follow processes and procedures effectively
  • …be prepared to roll up your sleeves, wash and maintain your ambulance

Additional tasks of a PTO

Patient Transport Officers are expected to maintain an excellent driving record, with a current Class C licence and be comfortable driving a range of manual and automatic vehicles such as the Mercedes Sprinter.

Image result for mercedes sprinter ambulance

As part of your role, you may also be responsible for undertaking minor motor vehicle maintenance such as checking the oil, water, brake fluid levels, tyre pressure, cleaning/washing, etc. Taking pride in your vehicle is a direct reflection of the standard of patient care you’ll deliver. As a private patient transport contractor, your role is also to achieve a 5 star rating at all times. Customer satisfaction means longevity of work and a stable career pathway.


See what you’ll be studying

View the units you will study in the HLT31115 – Certificate III in Non-emergency Patient Transport

Apply Now

Apply to study the Certificate III in Non-emergency Patient Transport
  1. Application to study and interview records reviewed by selection panel.
  2. If successful, a formal offer will be made to study at the College
    [should you be successful at the interview stage approval for minimal weekly payments can be endorsed]
  3. Student acceptance
  4. Confirmation of enrolment

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