NOTE: At this stage we are only taking expressions of interest to study this course. Enrolments can not be accepted a this time.
HLT31115 – Certificate III in Non-Emergency Patient Transport
Non-emergency patient transport is the perfect career choice for those who enjoy working within the community and have a passion for helping others who are in need of assistance.
We deliver the essential qualification to allow you to apply for jobs in the patient transport sector.
This qualification is the HLT31115 – Certificate III in Non-emergency Patient Transport
Patient transport services can be operated by a State Ambulance Service or by private companies who contract their services to government health departments and private hospitals.
These services are usually pre-arranged and are provided for patients who require transportation, clinical monitoring or assistance – but do not need an emergency paramedic to attend or respond.
Variety in your work
Working in a diverse industry, as a Patient Transport Officer, you may never know what you are doing from one day to the next, every call-out is different.
Patient Transport Officers enjoy a wide variety of daily tasks; the unpredictability and variety of the work means it is both enjoyable, stimulating and personally rewarding on so many levels.
Patient Transport Officers (PTO’s) can also be referred to as an Ambulance Transport Attendant (ATA), so it is important to understand the different names they are known by when looking for employment. This is why it is also essential to have the correct qualification, because no patient transport company will consider employing you without sighting the Certificate III in Non-emergency patient transport certificate of completion.
Career Pathways for Patient Transport
Position descriptions for patient transport can be referred to differently depending in which State you live. Typically you will see advertised the following;
- Non-emergency Patient Transport Officer (NEPT)
- Ambulance Community or Transport Attendant (ATA)
- Private company Patient Transport Officer (PTO)
- be physically fit and maintain a good level of health
- be of sound character and have high levels of emotional intelligence
- a sincere and empathetic attitude towards other people
- have naturally developed high-levels of emotional intelligence
- have the ability to empathise and care for others in need
- clear decision making, judgement skills and the ability to act quickly
- the ability to cope in stressful situations
- highly developed communication skills across all cultures and social demographics
- the ability to work on your own or collaborate in a team
- be able to solve problems and rise to challenges
- a high level of interpersonal awareness
- the ability to follow processes and procedures effectively
- …be prepared to roll up your sleeves and wash your ambulance and keep it spotless too
Patient Transport Officer (PTO) jobs
Although nationally recognised qualifications are essential, there are no guarantees of gaining employment in the sector. Those who exhibit high levels of emotional intelligence (EQ), possess empathy for a patient and are skilled at communication are highly suited to the job. Your personality often determines a positive outcome – no matter what you do in your life.
The patient transport sector in Australia offers immense opportunity and long term career growth. If you are someone who likes to help others and you are committed to providing high-quality care to those in need, then the role of a Patient Transport Officer could be perfect for you.
Patient transport jobs can be found on SEEK, CareerOne, Jora, Indeed. (we can provide you with a list of links)
Read this article about jobs:
Patient Transport Officer/Attendant jobs on the rise (read more)
Additional tasks of a PTO
Patient Transport Officers are expected to maintain an excellent driving record, with a current Class C licence and be comfortable driving a range of manual and automatic vehicles. As part of your role, you may also be responsible for undertaking minor motor vehicle maintenance such as checking the oil, water, brake fluid levels, tyre pressure and wear, cleaning/washing, etc.
On a personal level, your ability to maintain a smart appearance, conduct yourself in a professional manner at all times goes without saying, as well as being able to communicate effectively, with compassion and dignity.
During your average day you will be expected to work with minimal supervision and be collaborating with other allied health professionals at both a clinical and administrative levels.
Patient Transport Careers
Private operators are developing and expanding their patient transport networks to take over the non-critical patient transport needs of major hospitals and medical facilities.
Patient Transport is perfect for people who:
- Enjoy working with others in their local community
- Possess the passion, confidence and experience to deliver care to those in need
- Enjoy the freedom and challenge of new experiences every day
- May have extensive experience in transport and are looking for a new career
- Are looking for an entry-level pathway into the rapidly expanding health care sector
Patient transport jobs on the rise
- An ageing Australian population means increased strain on government health care and patient transport systems, something needs to be done – fast
- Increased workloads by State Ambulance Services mean local communities have a need to be serviced more often
- Corporate managers must find new ways to stop using ambulances as ‘taxi’ services which creates delays in emergency paramedic attendance response times
- Critically ill patient’s lives are put at risk as more and more ambulance paramedics are diverted to patient transport operations
- State and Federal governments have a duty of care to provide a responsive and efficient medical transportation system
- Private companies are capitalising on the patient transport growth and building new networks
With demand for these types of services increasing rapidly right across Australia, it presents the perfect opportunity for those who enjoy driving as well as assisting those who are physically unable to transport themselves.
View the units you will study in the HLT31115 – Certificate III in Non-emergency Patient Transport