Do you have a passion to work in the pre-hospital emergency care industry? Have you ever thought about becoming an Emergency Medical Dispatcher? This job could be the perfect way to launch you into the industry and give you the extra incentive to up-skill and become a private sector medic – or prepare you for university by studying the Diploma of Paramedical Science.
As an example of the types of jobs you can do, here’s an overview of a Queensland Ambulance Service (QAS) ad for Emergency Medical Dispatcher (EMD).
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EMD’s can also be known as Call taker, Assistant Control Centre Officers, Emergency Medical Dispatch Call Taker.
What is an Emergency Medical Dispatcher (EMD)?
An Emergency Medical Dispatcher (EMD) is an operational role within the QAS that works in collaboration with the Operation Centre team, and usually under the in-direct supervision of a Communications Team Leader.
EMDs who receive emergency calls, provide essential pre-arrival advice, and coordinate and dispatch QAS resources and patient transport movements.
What do I need to become an Emergency Medical Dispatcher?
To be a successful Emergency Medical Dispatch Support Officer (EMDSO), it goes without saying you should have superior communication skills and the ability to manage extreme situations with calmness and leadership. You must also have the ability to type 40wpm with 95% accuracy.
For the most part, on-the-job training is provided by the ambulance service itself. Emergency Medical Dispatchers typically complete a Certificate III and IV in Ambulance Communications (link opens the training.gov.au website) within 12 months of commencing employment with the service. Unlike other health care positions, you don’t necessarily need to gain qualification before you can apply.
“The Emergency Medical Dispatcher role is more than just answering Triple Zero (000) calls”
A quick overview of the job
- Salary: $48,447 + Super + Penalties
- Salary sacrifice benefits – applies to motor vehicles, mortgage payments and more!
- Fast-paced, front line Ambulance Operation Centre environment
- Up to 9 weeks leave per year
For more information on the role and the Queensland recruitment process visit the Queensland Ambulance website.
In Victoria, emergency call centres are handled by ESTA. Find out more information about Emergency Medical Dispatchers on the ESTA website.
Information on Emergency medical dispatch support officers (EMDSOs) in South Australia.
*Thanks to the Queensland Ambulance Service for the information provided on this page.
What other jobs are available in the sector?
Getting your foot in the door in any industry can be challenging. That’s why we want to make your transition from study to paid employment as seamless as possible.
To find out more about the industry, how to get started and potential career opportunities download our getting guide to becoming a Paramedic now, or complete your Career Development Plan and get some helpful advice on how to get started and where you can take your career.