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What is an Emergency Services Officer (ESO)?

Emergency Services OfficerAn Emergency Services Officer is typically in charge of ensuring a work site or facility is in a state of emergency response operational readiness at all times. They   ensure all staff, workers, guests, contractors and visitors to a work site are safe and secure – and in the event of an emergency, they are the first responders.

This is typically a multi-skilled role that covers security, fire, rescue and medical response at a work place. Training other staff and workers can also fall under an ESO’s job description.

Typical job activities

  • Communicate in the workplace
  • Maintain and monitor site quality standards
  • Identify detect and monitor hazardous materials at an incident
  • Render hazardous materials incidents safe
  • Work safely and follow WHS policies and procedures
  • Conduct local risk control
  • Prevent injury
  • Apply risk management processes
  • Control emergencies and critical situations
  • Prepare equipment for emergency response
  • Respond to mine incident
  • Respond to local emergencies and incidents
  • Operate in self-contained regenerative oxygen breathing apparatus
  • Conduct fire team operations
  • Conduct underground research
  • Undertake confined space rescue
  • Control underground fires in a confined space environment
  • Provide first aid
  • Provide advanced first aid
  • Extricate causalities from an underground incident

Paramedic Career Development Plan to become an ESO?

Get a clear plan to become an Emergency Services Officer. We show you which training courses to do, where to find the best value training and where the jobs are.

Get your Paramedic Career Development Plan here

The following qualifications and skills are what employers may look for:

What industries does an Emergency Services Officer work in?

With skills in security, fire, rescue and medical, an Emergency Services Officer has the ability to assist with varying jobs at many different workplaces. That’s why this role is suitable to a range of industries including;

  • maritime
  • power and energy
  • mining & metaliferous (above and underground)
  • industrial
  • offshore oil & gas
  • defence
  • aviation
  • construction
  • other resource sectors

Emergency Service Officer Job Examples

We have found the following two Emergency Services Officer job examples to give you an idea of what employers might look for.

[Sample Job on SEEK] Wilson Security – Security Officers and Emergency Service Officers
Wilson seek Security Officers and ESO’s who are suitably qualified, self-motivated and professional to meet their client’s requirement. As a Security Officer you must be able to walk for long periods, enjoy a variety of duties and have outstanding personal presentation and customer service skills. The primary functions of the role include, but are not limited to:

  • Providing high quality frontline customer service and support;
  • Risk identification and issue resolution;
  • General security duties including administration tasks;
  • Working within a team environment;
  • The ability and confidence to work on your own.
  • First Aid Responder experience

[Sample job on SEEK] MSS Strategic Medical and Rescue job ad

As a Paramedic Emergency Service Officer you are part of the site emergency response team and are first response to all mine site emergency incidents, while supporting site medical, training and HSE activities.

To be a successful candidate the following mandatory qualifications, certifications and competencies are required and you must be interested in undertaking additional training and certifications:

  • Degree in Paramedical Science or Ambulance Service Diploma or equivalent
  • 2+ years’ experience within a paramedic emergency response role or equivalent
  • Paramedics Australasia Membership

The below qualifications or competencies are desirable and non-mandatory for making application, but successful applicants will be required to undertake some or all of the below:

  • Current Coal Mine Workers Health Scheme Assessment (Coal Board Medical – Rescue)
  • Provide up to date immunisations for Tetanus and Hepatitis A&B
  • Current Physical Functional Capacity Evaluation
  • Ability to attain National Police Clearance certification
  • BMA Core Induction or Mining Generic Standard 11
  • Drug & Alcohol Testing Certification
  • Rehabilitation & Return to Work Coordinator Certification
  • RII30709 Certificate III Mines Emergency Response & Rescue
  • TAE Cert IV Trainer Assessor Certification

How to become an Emergency Services Officer

Emergency Services Officers can complete either the HLT41115 – Certificate IV in Health Care or HLT51015 – Diploma of Paramedical Science?

To gain a position as an ESO you will need to display competence in all of the emergency services. Typically, knowledge in just one area will not be enough (Unless you are applying for a role as a Paramedic Emergency Service Officer). That’s why we suggest starting to up skill in the qualifications above. These would put you in good stead to get the job you are looking for.

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