HLT31115 – Certificate III in Non-Emergency Patient Transport

Entry-level health care training for a rapidly growing sector.

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HLT31115 – Certificate III in Non-emergency Patient Transport

Complete this course online in under 12 months

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HLT31115 – Certificate III in Non-emergency Patient Transport


This is your chance to thrive in a growing industry, work in your local community and help those who need it the most.

patient transport officer australia ambulance transporting patients

About Patient Transport

Non-emergency patient transport is the perfect job for great communicators, people with a positive and outgoing personality and possess genuine empathy for people from all walks of life, cultures and circumstances.
Many people also choose this career because it is a entry pathway into the health care sector without spending years studying.  If you enjoy driving, like the appeal of going to different locations every day, this could be the career for you – and you don’t need any experience to get started.

Patient transport companies are gradually taking over the transportation of non-acute (non-life-threatening) patients from State-run Ambulance Services.

HLT31115 - Certificate III non-emergency patient transport. Student training ambulance

What exactly is Non-Emergency Patient Transport?

Patient transport is provided for patients who cannot transport themselves to and from their home to a medical facility. In most cases, clinical monitoring or assistance is all that is required of a Patient Transport Officer (PTO).

Every day is different working in patient transport

As a PTO, there’s always something different going on, so you may never know what you’re doing from one day to the next. Every call-out is different from the next, which is one of the most appealing aspects of the job – making it an enjoyable, stimulating and personally rewarding experience.

PTO’s can also be known as an Ambulance Transport Attendant (ATA), although as an ATA you may be required to perform more advanced care, requiring knowledge of cardiac rhythm monitoring for instance.

This is where the HLT51015 – Diploma of Paramedical Science comes in handy and is the preferred qualification, because there could be times when you are called upon to administer more than basic care.

Additional tasks of a PTO

Patient Transport Officers are expected to maintain an excellent driving record, with a current Class C licence and be comfortable driving a range of manual and automatic vehicles such as the Mercedes Sprinter.

As part of your role, you may also be responsible for undertaking minor motor vehicle maintenance such as checking the oil, water, brake fluid levels, tyre pressure, cleaning/washing, etc. Taking pride in your vehicle is a direct reflection of the standard of patient care you’ll deliver. As a private patient transport officer, your role is also to maintain a 5 star service at all times. Customer satisfaction means longevity of work, opportunity for advancement and a stable career for you.

Career Pathways for Patient Transport Officers

Patient transport staff can be also known by different titles depending in which State you live.

  • Non-emergency Patient Transport Officer (NEPT)
  • Ambulance Community or Transport Attendant (ATA) (Diploma qualification is preferred)
  • Private company Patient Transport Officer (PTO)

Patient Transport Officer (PTO) jobs

Patient transport jobs can be found on the online jobs boards such as SEEK, CareerOne, Jora, Indeed. The College provides all students with a handy list of links to the most current PTO jobs which are also found on our website.

HLT31115 - Certificate III non-emergency patient transport. Student training ambulance patient transport

Studying this course

To enrol in this Nationally Recognised qualification is relatively straightforward and does not require advanced knowledge of complicated medical terms or procedures. The HLT31115 – Certificate III in Non-Emergency Patient Transport is accepted in every State.

To make study easier, the majority of the learning can be completed online, working through the course learning materials (everything is provided).

After a period of study where you feel confident with your knowledge, it’s time to attend a 3 day clinical workshop in QLD, VIC or NSW (Perth will be available soon – dependent on numbers), where you get to experience the hands-on aspect of the job.

You’ll also become very familiar with the operation of a patient transport vehicle. A Mercedes Sprinter is the model that has been adopted by most patient transport and ambulance services.


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Apply to Study The Certificate III in Non-emergency Patient Transport


Growth in demand for Patient Transport Services

  • An ageing Australian population means increased strain on government health care and patient transport systems, something needs to be done – fast
  • Increased workloads by State Ambulance Services mean local communities have a need to be serviced more often
  • Corporate managers must find new ways to stop using ambulances as ‘taxi’ services which creates delays in emergency paramedic attendance response times
  • Critically ill patient’s lives are put at risk as more and more ambulance paramedics are diverted to patient transport operations
  • State and Federal governments have a duty of care to provide a responsive and efficient medical transportation system
  • Private companies are capitalising on the patient transport growth and building new networks

Read this article about jobs:
Patient Transport Officer/Attendant jobs on the rise

Does this sound like you?

  • You’ll have a sincere and empathetic attitude towards other people
  • Be physically fit and maintain a good level of health
  • Have  a good driving record
  • Be of sound character and have high levels of emotional and social intelligence
  • Have the ability to empathise and care for others in need
  • Possess clear decision making, judgement skills and the ability to act quickly
  • Have the ability to cope in stressful situations
  • Be highly developed communication skills across all cultures and social demographics
  • Can effortlessly work on your own or collaborate well in a team
  • Be able to solve problems and rise to the challenges of the job
  • Possess a high level of interpersonal awareness and emotional intelligence
  • The ability to follow processes and procedures effectively
  • …be prepared to roll up your sleeves, wash and maintain your ambulance too
APCollege training Patient Transport Ambulance

Course Overview

View the units you will study in the HLT31115 – Certificate III in Non-emergency Patient Transport


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Begin your application to study

  • Complete the application to study form.
  • Your application to study and interview results are reviewed by a selection panel.
  • If successful, a formal offer will be made to study at the College
    [*should you be successful at the interview stage, approval for minimal weekly payments can be endorsed]
  • Student acceptance
  • Confirmation of enrolment

Start Your Application

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