Call us: 07 5520 2522

Australia-wide Training.

HLT31115 – Certificate III in Non-Emergency Patient Transport

Expert health care training for a rapidly growing jobs market.

Mid year student intake banner laptop and app apply now

Be part of a fast-growing industry, work in your local community and help make a difference.

australian government training accredited - ASQA endorsed paramedic training compliance logos

HLT31115 – Certificate III in Non-emergency Patient Transport

This is an online course

Application Form

HLT31115 – Certificate III in Non-emergency Patient Transport


About Patient Transport

What exactly is Non-Emergency Patient Transport?

Patient transport is provided for patients whose condition is non-life threatening and who cannot transport themselves to and from their home to a medical facility. In most cases, because the patient is not suffering from acute illness, clinical monitoring or assistance is all that is required of a Patient Transport Officer (PTO).

Non-emergency patient transport is the perfect job for  people with a positive, outgoing personality and who possess genuine empathy for people from all walks of life, cultures and backgrounds.

Many people choose this career because it provides an entry pathway into the health care sector.  If you enjoy driving, love the appeal of being in different locations every day, this could be the career for you – and you don’t need any experience to get started.

HLT31115 - Certificate III non-emergency patient transport. Student training ambulance patient transport


Every day is different working in patient transport

As a PTO, there’s always something different going on, so you may never know what you’re doing from one day to the next. Every call-out differs from the last one, which is one of the most appealing aspects of the job – making it an enjoyable, stimulating and personally rewarding experience.

Additional tasks of a PTO

Patient Transport Officers are expected to maintain an excellent driving record, with a current Class C licence and be comfortable driving a range of manual and automatic vehicles such as the Mercedes Sprinter.

As part of your role, you may also be responsible for undertaking minor motor vehicle maintenance such as checking the oil, water, brake fluid levels, tyre pressure, cleaning/washing, etc. Taking pride in your vehicle is a direct reflection of the standard of patient care you’ll deliver. As a private patient transport officer, your role is also to maintain a 5 star service at all times. Customer satisfaction means longevity of work and an opportunity for career advancement.

Career Pathways for Patient Transport Officers

PTO’s can also be referred to as an Ambulance Transport Attendant (ATA). An ATA may be required to perform more advanced patient care, requiring knowledge of cardiac rhythm monitoring, for instance.

This is where the HLT51015 – Diploma of Paramedical Science comes in handy; because there could be times when you are called upon to administer more than just basic health care.

Other common names used to refer to workers in the patient transport sector;

  • Non-emergency Patient Transport Officer (NEPT)
  • Ambulance Community or Transport Attendant (ATA) (Diploma qualification preferred)
  • Private company Patient Transport Officer (PTO)

Patient Transport Officer (PTO) jobs

Patient transport jobs can be found on the online jobs boards such as SEEK, CareerOne, Jora, Indeed. The College provides all students with a handy list of links to the most current PTO jobs which are also found on our website.

HLT31115 - Certificate III non-emergency patient transport. Student training ambulance

Certificate III study timeline

There are 13 units (subjects) in this qualification to complete. With the exception of the 3 day clinical workshop, this entire course can be completed online (there is an App available too).

Certificate III in Non-emergency Patient Transport paramedical training course timeline image

Studying this course

Enrolling in this Nationally Recognised qualification is straightforward and does not require pre-existing knowledge of medical terms or health care procedures.

After 8-10 months of online study (having passed your assignments), it’s time to attend a 3 day clinical workshop in QLD, VIC. WA or NSW, where you get to experience the hands-on aspect of the job. This is a huge milestone in your training, because you get to meet others who share the same goals and dreams as you. It’s the perfect setting to build your confidence and grow your network of industry contacts.

You’ll also become very familiar with the operation of an ambulance/patient transport vehicle. You will be driving the Mercedes Sprinter, which is the vehicle used by most patient transport and ambulance services in Australia.


APC Logo

Apply to Study the Certificate III in Non-emergency Patient Transport


Growth in demand for Patient Transport Services

  • An ageing Australian population means increased strain on government health care and patient transport systems, something needs to be done – fast.
  • Increased workloads by State Ambulance Services mean local communities have a need to be serviced more often.
  • Corporate managers must find new ways to stop using ambulances as ‘taxi’ services which creates delays in emergency paramedic attendance response times.
  • Critically ill patient’s lives are put at risk as more and more ambulance paramedics are diverted to patient transport operations.
  • State and Federal governments have a duty of care to provide a responsive and efficient medical transportation system.
  • Private companies are capitalising on the patient transport growth and building new networks.

Read this article about patient transport jobs:
Patient Transport Officer/Attendant jobs on the rise

Does this sound like you?

  • You have a sincere and empathetic attitude towards other people.
  • Is physically fit and maintains a good level of health.
  • Has a good driving record.
  • Be of sound character and have high levels of emotional and social intelligence.
  • Has the ability to empathise and care for others in need.
  • Possess clear decision making, judgement skills and the ability to act quickly.
  • Has the ability to cope in stressful situations.
  • Has highly developed communication skills across all cultures and social demographics.
  • Can effortlessly work on your own or collaborate well in a team.
  • Able to solve problems, use critical thinking and rise to the challenges of the job.
  • Possess high level of interpersonal-awareness and emotional intelligence (EQ).
  • The ability to follow processes and procedures effectively.
  • …be prepared to roll up your sleeves, wash and maintain your ambulance too.
APCollege training Patient Transport Ambulance

Course Overview

View the units you will study in the HLT31115 – Certificate III in Non-emergency Patient Transport


APC Logo

Begin your application to study

  • Complete the application to study form and complete a phone interview.
  • Your application to study and interview results are reviewed by a selection panel.
  • If successful, a formal offer will be made to study at the College.
    [*should you be successful at the interview stage, approval for minimal weekly payments can be endorsed]
  • Student acceptance.
  • Confirmation of enrolment.

Start Your Application

nationally recognised training NRT australian training logo