Job interview secrets – Behavioural based questioning

Job Interview Secrets

Understanding the STAR system

In this interview, Brodie White shares the interview questioning techniques that most organisations use when interviewing candidates and the simple answer process you can practice to give the best and clearest answers. They adopt a standardised interview process where everyone is on an equal playing field. They start off by hoping all candidates would have done some level of research on their company, Medical Edge Australia.

Brodie talks about how the STAR system is used by many ambulance services. Basically, STAR stands for Situation, Task, Action and Results, whereby the applicant can describe how they approached certain tasks and challenges and the outcomes.

Behavioural based questioning asks questions about your past work experiences in order to find out if you have the skills needed for the job. The logic behind this interview tactic is that your behavior in the past reflects and predicts how you will behave in the future.

Registered Paramedic and employer of 180 staff, Brodie White is from Medical Edge Australia.

Further reading

The STAR technique is a useful strategy for responding to interview questions. It’s an excellent method to organise your thoughts when faced with challenging interview questions. There are four steps to this technique:

    • (S) Situation. Describe the situation in which the event took place.
    • (T) Task. Describe the task you were asked to complete. What was problem or issue you were trying to solve.
    • (A) Action. Explain what action you took to complete the task or solve the problem.
    • (R) Results. Explain the result of your actions. For example, if your actions resulted in completing a task and improving patient care or anxiety. Try to focus on how your actions resulted in a positive outcome for your patient.

Read through the behavioral interview questions below. Practice answering some of these, using the STAR technique.


Questions about problem-solving

What the interviewer wants to know: These questions are intended to discover the analytical thought processes you use to problem-solve.

Focus on explaining, in detail, the steps you took to resolve a challenging work issue in the past.

  • Give an example of an occasion when you used logic to solve a problem.
  • How do you handle a challenge?
  • Did you ever make a risky decision? Why? How did you handle it?
  • Give an example of a goal you reached and describe how you achieved it.
  • Given an example of a goal you didn’t meet and how you felt about that.
  • When you worked on multiple patients, how did you triage the situation?
  • Give an example of how you set goals and achieve them.

Questions about teamwork

When a hiring manager asks questions about teamwork, this is usually because good teamwork and collaboration skills are essential to doing the job effectively and efficiently. Be prepared to demonstrate how you have successfully been both a team leader and a willing team member or follower.

  • Have you gone above and beyond the call of duty? If so, how?
  • Have you had to convince a team to work in an environment you weren’t thrilled about? How did you do it?
  • Give an example of how you’ve worked within a team.
  • Have you handled a difficult situation with a co-worker? How did it turn out – and why?
  • What do you do if you disagree with a co-worker?
  • Share an example of how you were able to motivate employees or co-workers.
  • What do you do if you disagree with your manager or leader?


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Careers in emergency health care have never been more accessible and affordable. Its time you took the initiative and found out more information.

Our support team are available for a chat (weekdays) on (07 5520 2522) or complete a paramedical career pathway plan  and discover where a career in emergency health care can take you. With the right qualifications (see below), you can begin working as a medic, work as an emergency first responder or choose from a wide range of response roles in various industries such as sports, travel, transportation, events etc. Patient transport is another sector where jobs growth is predicted to soar – as well as Paramedic jobs, which according to are predicted to rise 13.5% over the next 5 years.


Qualifications to work in emergency health care:

HLT51015 – Diploma of Paramedical Science

HLT41115 – Certificate IV in Health Care

HLT31115 – Certificate III in Non-emergency Patient Transport

Study online, (we have an app too) and attend clinical workshops to get that hands-on experience.

If you’re interested, take a look at our student reviews and interviews on our Student Speak Portal.

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