Outcomes of studying the BSBFLM303 – Contribute to Effective Workplace Relationships:
- Seek, receive and communicate information and ideas
- Encourage trust and confidence
- Identify and use networks and relationships
- Contribute to positive outcomes
The unit BSBFLM303 – Contribute to Effective Workplace Relationships describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.
This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.
Elements and Performance Criteria for this Study Unit:
Performance Evidence for BSBFM303 – Contribute to Effective Workplace Relationships:
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Performance Evidence for BSBFLM303 – Contribute to Effective Workplace Relationships
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PERFORMANCE EVIDENCE
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Evidence of the ability to:
- access and analyse information to achieve planned outcomes
- apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
- review and improve workplace outcomes in consultation with relevant personnel
- adjust interpersonal style and communications to respond to cultural and social diversity
- apply relationship management and communication skills with a range of people that:
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- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties.
- communicate ideas and information to diverse audiences
- develop networks and build team relationships.
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Knowledge Evidence for BSBFLM303 – Contribute to Effective Workplace Relationships
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KNOWLEDGE EVIDENCE
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To complete the unit requirements safely and effectively, the individual must:
- give examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes
- explain techniques for developing positive work relationships and building trust and confidence in a team
- identify relevant legislation from all levels of government that affects business operation
- describe a range of methods and techniques for communicating information and ideas to a range of stakeholders
- outline problems solving methods
- explain methods to resolve workplace conflict
- explain methods to manage poor work performance
- explain how to monitor, analyse and introduce ways to improve work relationships.
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Assessment Conditions for BSBFLM303 – Contribute to Effective Workplace Relationships
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ASSESSMENT CONDITIONS
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Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:
- relevant legislation and regulations
- relevant workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
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To see more details on this study unit BSBFLM303 – Contribute to Effective Workplace Relationships click here to view the full details here on training.gov
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ELEMENTS
PERFORMANCE CRITERIA
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1.1 Collect information associated with the achievement of work responsibilities from appropriate sources
1.2 Communicate ideas and information to diverse audiences in an appropriate and sensitive manner
1.3 Seek contributions from internal and external sources to develop and refine new ideas and approaches in accordance with organisational processes
1.4 Facilitate consultation processes to allow employees to contribute to issues related to their work, and promptly communicate outcomes of consultation to the work team
1.5 Promptly deal with and resolve issues raised, or refer them to relevant personnel
2 Encourage trust and confidence
2.1 Treat people with integrity, respect and empathy
2.2 Encourage effective relationships within the framework of the organisation’s social, ethical and business standards
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment
3 Identify and use networks and relationships
3.1 Identify and utilise workplace networks to help build relationships
3.2 Identify and describe the value and benefits of networks and other work relationships for the team and the organisation
4 Contribute to positive outcomes
4.1 Identify difficulties and take action to rectify the situation within own level of responsibility according to organisational and legal requirements
4.2 Support colleagues in resolving work difficulties
4.3 Regularly review workplace outcomes and implement improvements in consultation with relevant personnel
4.4 Identify and resolve poor work performance within own level of responsibility and according to organisational policies
4.5 Deal constructively with conflict, within the organisation’s established processes